This is the Royal College of Speech and Language Therapists’ detailed statement of their responsibility to upskill the workforce and share their knowhow. We think a development of this policy focussing on training for a new support work role of Communications lead such as that exemplified by Katie Nurse’s is a reasonable first step to a situation where the CQC will fail anywhere outright where effective communication for residents is not a top priority.
https://www.rcslt.org/members/docs/training_wider_workforce
This is Skills for Care policy
http://www.skillsforhealth.org.uk/news/latest-news/item/576-new-framework-to-promote-person-centred-approaches-in-healthcare